Customers’ critical-to-quality (CTQ) requirements are studied properly to prioritize the processes. Once a shortlist of processes to be benchmarked is ready, the processes need to be prioritized as per a predetermined set of criteria to fulfill the requirements of all customers, especially the end customer. This should be the top down approach of selecting the projects from the processes.
Top management must decide which processes are critical to the success of the company. Step 1: Identify Opportunities and Prioritize (What to Benchmark) – The involvement of top management in this particular step is crucial. Sufficient time and attention has to be devoted during the phase to ensure that planning becomes as error-free as possible, and hence makes the rest of the phases more effective and efficient. Any mistakes, errors or incompleteness in this phase generally affects the rest of the phases. Planning Phaseīeing the initial phase, this is a most important phase. And in the four phases are 10 practical steps that can help any Lean Six Sigma practitioner involved in a benchmarking a process. It is best if the project is carried forward by trained and dedicated cross-functional teams so that all aspects of the process are properly discussed at all phases and analyzed for any opportunities, and improvement actions can be initiated.įour phases are involved in a normal benchmarking process – planning, analysis, integration and action. In any benchmarking process, it is essential to follow a systematic and structured approach. It also is an internal learning and sharing tool that continually improves processes by motivating culture change based on the idea that the company can be among the best in the world. Indeed, benchmarking analysis can even provide metrics by which an organization can measure its success in adding value to its business and work processes.īenchmarking is a management tool for process improvement that takes into account an organization’s performance measurement. The information collected about a company’s own processes analyzed in relationship to the best-in-class practices provides insight into the actions the company can take to improve its performance. In a continuous process improvement program, benchmarking is the regular, systematic measuring of an organization’s own products, services or processes against those of the recognized best practitioners in the world.
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